Help

Loss and Damage

Damage of Equipment

Please call us immediately if your hired item has been damaged. If you still need the item  and an identical or similar item is available, this can be sent to you till the end of your agreed hire period providing you cover the additional delivery cost.

As all our equipment is insured and you can satisfy Insurers that you have adhered to their Terms and Conditions, your liability is no more than the value of the insurance excess or £180 Including VAT.

Please return the damaged equipment immediately to us for repair.

Loss of Equipment

You are obliged to take care of the hired equipment for the time it is loaned to you, be sure to keep hired items secure and safe at all times, in most cases loss is not covered, negligence isn't an option, leaving equipment unsupervised in public areas, on public transport for example is not covered, your premises must be secured and equipment must be kept safe, you could be liable if equipment is lost.  Please call us immediately if your hired item has been lost.  

Damage vs normal wear and tear

While ordinary wear and tear is expected eg minor scratches on the lens hood, barrel etc, damage to vital parts of the equipment which effects its performance e.g. the glass or mount or a lens or camera would be expected to be compensated for and you must be sure that you can comply with the terms and conditions to cover the cost of the insurance.