Help
Hiring
Equipment can be hired for any period of time from a minimum of 3 to a maximum of 28 days. Indicate the period of hire required by clicking on the drop-down box under the heading ‘How long do you want your hire period to last?’ Click on the appropriate number of days. Next go to ‘Pick your hire dates’ this defaults to 3 days but will be automatically set to the hire period you specifiy in the drop down box with consecutive start and finish dates, choose the appropriate period. The price will be calculated automatically for the required days of you hire period. There will be choice of delivery options including 'delivery', 'collection' and 'local pick-up' (from our office in Plymouth) this will be specified at checkout. Once you have submitted your order we will be in touch by email to take you through the hiring process including the despatch and return of the equipment to completion.
We aim to deliver a day before hire starts given enough notice, the equipment is then sent back on the (Return Date) which is the last day of you hire, this will include the number of days of your hire plus the last day being the return date (except if the last day of hire falls on a Sunday in which case the equipment must be posted on the following Monday). For example if you hire equipment for a three day hire period starting on a Friday the latest we can receive the request for this order is 3pm on Thursday. If you place the order enough in advance then we would send it out 3pm on Wednesday to arrive with you Thursday instead, the (Return Date) in this case would be Monday which is the day you would send back
Hires for longer than 28 days can be arranged, please contact us and we will see what can be done.
Extending the hire period
Extending your hire period may be possible providing the equipment has not been reserved by another customer for the period immediately succeeding your original hire period. If no booking has been made by another customer then extending your hire period should pose no problem and you would only have to pay for the extra days. However you must contact us first as the equipment may have already been booked by another customer in which case the item will have be returned on the date originally scheduled.
Returns
Equipment should be posted on the day of return which is highligted in the basket and in the paperwork enclosed with the equipment. Unfortunately, if the item is not posted on this date, you will have to pay a late return fee which is 20% of the advertised weekly rental fee, for every day late this will be authorised to your account as determined by when we actually receive the equipment. Please note that you can easily avoid late return fees by extending your hire period. Items may be returned early but because you had the items booked and may well have turned away other customers to keep the item available for you, we can only offer a refund or credit for the unused portion of your hire period in exceptional circumstances only.
Reserving Equipment
Our system is based on a first come first serve basis, you can call or email us to reserve an item you want to hire but it is best to secure the hire by putting the order through our system.
Cancellation
Orders can be cancelled if we haven't already dispatched the items to you. There are no cancelation fees for orders cancelled within 7 days of the order, or 28 days before the start of the hiring period. However cancellation fees apply if you cancel an order more than 7 days after placing it and less than 28 days before the start of the hire period. A cancelation fee of 20%-50% of the hire charge will apply depending on time of cancelation.
Some equipment may always be ‘out of stock’ or 'currently unavailable'
If the lens or equipment you want to hire appears always to be out of stock, please let us know. We aim to have the equipment you want, when you want them. If there's more demand for a particular item than we're meeting, we'll get more to respond to demand. Similarly, if there is a piece equipment you want, please let us know and we'll see if we can justify getting hold of it.